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Call Navigator™ Products
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Standard Call Navigator™ Features
One number
Enables the customer to give one number to all their contacts for all voice and fax calls.
Professional Greeting
Customers create their own personalised company greeting, which is professionally recorded using our voice studios.
This can be changed twice after the initial set -up at no additional cost.
Call Announcement
Every call is announced to the recipient informing the department selected allowing them to professionally greet the caller with the correct departmental salutation
Press 5 to Accept
Call Navigator(TM) can be set up to either deliver calls when answered or to give the option to press 5 to accept the call. This means the recipient can choose whether to accept the call or leave it be answered by the next number or option within the hunt group.
"This is your Call NavigatorTM we have a call for sales press 5 to accept"
81 Departments
Call NavigatorTM can have one department up to an amazing 81 departments. Each department can have it's own personalised greeting professionally recorded. The service allows nine first level departments and 9 sub-departments per department
810 Telephone Numbers
Each department can have up to 10 telephone numbers in a hunt group sequentially dialled. This means a total of 810 direct dial telephone numbers can be included.
Mobile Divert
Mobile telephone numbers can be included within the department telephone hunt group.
Business Hours
The company and departmental greetings can be different during office hours and out of hours. Call hunt groups can also be different for the different time bands.
Voicemail
Integrated voicemail is always the last call handling option.
Email/SMS Voicemail Alerts
Once a voicemail is received a notification is sent to email or mobile phone as an SMS message. Voicemails can then be listened to on-line using a PC or by an ordinary or mobile telephone using a PIN code.
Fax Handling
Call NavigatorTM can receive fax calls as well as voice calls to any fax machine or email address.
Internet Control Panel
All of the services are managed on-line from a computer using the Internet 24 hours a day, 365 days a year from anywhere in the world.
Call Navigator™ Products
| Call Navigator™ Business |
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Call Navigator™ Business £397
Account monthly charge £20
Includes:
- Gold (very memorable) number
- Ability to receive calls on mobiles (calls cost 18ppm)
- Ability to receive calls overseas (calls are charged in 3 bands: 4ppm, 10ppm and 18ppm)
- Professional recording of greeting (up to 3 sessions included)
- Integrated voicemail with email notification
- Call Hunt groups
- Call routing by time of day
- Ability to receive voicemail SMS alerts (alerts cost 10p each)
- Directory Enquiries entry
- Call reporting
- Ability to receive fax to email (emails cost 10p each)
Chargeable options include:
- 4th and subsequent professional greetings - £9.99 per session
- Additional numbers - standard £97, memorable £194
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Call Navigator™ Enterprise
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Call Navigator™ Enterprise £954
Account monthly charge £34
Includes:
- Gold (very memorable) number
- 5 additional standard numbers
- Ability to receive calls on mobiles (calls cost 18ppm)
- Ability to receive calls overseas (calls are charged in 3 bands: 4ppm, 10ppm and 18ppm))
- Professional recording of greeting, with unlimited changes
- Integrated voicemail with email notification and SMS alerts
- Call Hunt groups
- Call routing by time of day
- Directory Enquiries entry
- Advanced call reporting
- Fax to email (emails cost 10p each)
- Telephone conferencing (calls cost 8ppm)
Chargeable options include:
- Additional numbers - standard £97, memorable £194
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Call Navigator™ SoHo
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Call Navigator™ SoHo £99.99 + £9.99/month includes:
- Standard number
- Professional recording of greeting (up to 3 sessions included)
- Integrated voicemail with email notification
- Call Hunt groups
- Call routing by time of day
- Ability to receive voicemail SMS alerts (alerts cost 10p each)
- Ability to receive fax to email (emails cost 10p each)
Chargeable options include:
- 4th and subsequent professional greetings - £9.99 per session
- Ability to receive calls on mobiles - £29.99 plus 19.9ppm
- Directory Enquiries entry - £9.99
- Call reporting - £6.99/month (advanced reporting not available with this option)
- Telephone conferencing - £9.99 one off fee, plus calls at 8ppm
- Additional numbers - standard £49.99, memorable £194
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Call Divert Charges
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Call Navigator™ International Call Bands (all products)
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4ppm
Australia
Austria
Belgium
Canada
Denmark
Finland
France
Germany
Greece
Hong Kong
Ireland
Italy
Japan
Luxembourg
Netherlands
New Zealand
Norway
Portugal
Singapore
Spain
Sweden
Switzerland
USA
Vatican City
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10ppm
Brazil
Bulgaria
Canary Islands
Cyprus
Czech Republic
Hungary
Iceland
Israel
Korea (South)
Liechtenstein
Madeira
Malta
Poland
South Africa
Taiwan
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18ppm
Andorra
Andorra-mobile
Australia-mobile
Austria-mobile
Belgium-mobile
Bosnia and Herzegovina
Bosnia-mobile
Brazil-mobile
China
China-mobile
Croatia
Croatia-mobile
Cyprus (North)
Cyprus-mobile
Czech Republic-mobile
Denmark-mobile
Estonia
Finland-mobile
France-mobile
Germany-mobile
Gibraltar
Gibraltar-mobile
Greece-mobile
Hong Kong-mobile
India
Ireland-mobile
Israel-mobile
Italy-mobile
Japan-mobile
Korea (South)-mobile
Latvia
Lithuania
Luxembourg-mobile
Macedonia
Monaco
Netherlands-mobile
Norway-mobile
Portugal-mobile
Russia
Russia-mobile
San Marino
San Marino-mobile
Serbia and Montenegro
Singapore-mobile
Slovak Republic
South Africa-mobile
Spain-mobile
Sweden-mobile
Switzerland-mobile
Taiwan-mobile
Turkey
Turkey-mobile
Ukraine
Ukraine-mobile
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IVR, PBX, AVR, PABX, interactive voice response, automated voice response, private branch exchange, switchboard, call management, virtual switchboard
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